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« What is Your Genius? | Main | Reading This Post Could Affect Your Spirituality »

Jan 06, 2007

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Shell Smith

I know this is an old post - but I wanted to pass on this book (www.deliverandmeasure.com) to anyone who is interested. It is a customer service book by Richard Hanks - and it has helped my company tremendously. Thanks for always listing so many great titles that I can pick up. Love your blog!

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